Shipping policy

Last Updated: December 5, 2025

At Trahide.com, operated by Trahide Company in Miami, Florida, we are committed to delivering high-quality hair-on hides and authentic leather products promptly and reliably. This policy outlines how we process, ship, and manage deliveries for orders placed through our online store.

1. Order Processing

  • Processing Time: Orders are typically processed and shipped within 1–2 business days. Most orders are shipped the next business day, but during peak periods, processing may take up to 2 days.
  • Business Days: Monday through Friday (excluding U.S. federal holidays).
  • Unique Items: Since each hide is unique, we may occasionally contact you to confirm selections before shipping.

2. Shipping Methods & Costs

  • Carriers: We ship using trusted carriers such as UPS and USPS.
  • Shipping Options: Available options are shown during checkout based on your location and order weight.
  • Cost Calculation: Shipping rates are automatically calculated at checkout using live rates from the carrier, factoring in package size, weight, and destination.
  • Shipping Promotions: Occasionally, we offer free shipping or discounted rates as part of promotional campaigns. Any such offers will be clearly displayed at checkout.

3. Delivery Times (U.S. Domestic)

  • Standard Ground Shipping: Estimated delivery is 2–4 business days after dispatch.
  • Express Shipping: Available at checkout (1–3 business days depending on location).
  • Delays: Delivery times are estimates and may vary due to weather, holidays, or carrier-related delays.

4. Local Pickup (By Appointment)

We offer local pickup from our Miami warehouse:

Trahide Company
22380 SW 152nd Ave
Miami, FL 33170, USA

To schedule a pickup, please contact us in advance at info@trahide.com or call +1 (305) 281-7632.

5. International Shipping

  • Availability: We ship to select countries outside the U.S. If your country is not listed at checkout, contact us to explore shipping options.
  • Customs & Duties: International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.
  • Delivery Time: Typically 7–21 business days, depending on the destination and customs clearance process.

6. Tracking Your Order

Once your order is shipped, you will receive an email with your tracking number and a link to track the shipment directly on the carrier's website.

7. Shipping Issues & Lost Packages

  • Incorrect Address: Please ensure your shipping address is correct before placing the order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
  • Lost or Delayed Packages: If your package is delayed or lost, please contact us immediately. We will work with the carrier to resolve the issue as quickly as possible.

8. Returns & Refunds

We accept returns within 30 days of delivery for eligible items. Return shipping costs and restocking fees may apply. For full return terms, see our Return Policy.

9. Contact Information

Email: info@trahide.com
Phone: +1 (305) 281-7632
Trahide Company
22380 SW 152nd Ave
Miami, FL 33170, USA