Yes, we do accept returns under certain conditions. Please refer to our Returns Policy page for detailed information on how to return an item, the timeframe, and the condition it needs to be in.
Each type of hide requires special care to maintain its beauty and longevity. We recommend reading our care guides on the blog, which provide specific instructions for products made from bison, cowhide, goat, and calf hide. As a general tip, use a soft vacuum or shake the rug outdoors to remove dust, and avoid direct sunlight to prevent fading.
Since our animal hide products are 100% natural, each piece is unique. This means there may be slight variations in color, texture, and pattern. The images on our site are representative, but no two products are exactly alike.
Shipping times vary depending on your location. Domestic orders usually arrive within 3 to 5 business days, while international shipping times depend on the destination country. You can track your order with the UPS tracking number provided after purchase.
We recommend measuring the space where you intend to place the rug before making your purchase. Since natural hides are irregular in shape, the dimensions listed on our site are approximate. If you're unsure, feel free to contact our customer support for guidance.